Privacy Policy

1. Personal Information

This platform, including the three mobile applications and our website. Respectively the customer application - "DabbaX,", the supplier application "DabbaX Suppliers," the pickup point application “LPNet Partner”, and the website "Dabba-X" (collectively referred to as "Platform," "We," "Us," or "Our"), is owned and operated by DabbaX Food Aggregators Private limited, Noida. Users are advised to thoroughly review this Policy prior to engaging with the Platform's services. We reserve the right to modify, amend, or update this Policy at any time without prior notice. Continued use of the Platform signifies your acceptance of any changes made to the Policy.

2. User Information

"User Information" includes data that can uniquely identify an individual, such as name, email address, residential address, phone number, location and other relevant details. Users may choose to withhold certain information, understanding that this may limit the services they can access. Information may also be collected during account creation, browsing, transactions, participation in contests, or interactions with customer support.

3. Collection and Usage of Data

We collect personal data for purposes such as improving user experiences, authenticating accounts, and fulfilling transactions. Usage data, including IP addresses, browser types, and interaction logs, is automatically gathered to enhance the Platform’s functionality. We employ data collection tools such as cookies to analyze web traffic and improve the Platform. Users may opt out of cookies through browser settings, though certain features may be affected. Information collected, processed by us includes –

• Device Information
• Personal details like name, address, mailID, location etc.
• Content – like favourite restaurant (in case of Customers), your platters etc (in case of Suppliers), your PickUp point details (in case of Partners)
• Transactional details
• Precise location of Customer, Supplier and PickUp point Partner
• We might use cookies for remembering preferences settings etc

4. Use of Personal Data

We utilize personal data for purposes including:

• Service delivery and account management
• Communication regarding updates, offers, or notifications
• Compliance with legal requirements

Data may be shared with service providers, affiliates, or third parties as outlined in this Policy, subject to user consent or legal mandates.

5. Retention of Personal Data

Data is retained only for as long as necessary to fulfill the stated purposes. In certain cases, data may be preserved for legal or analytical purposes.

6. Security Measures

We implement industry-standard measures to safeguard user data against unauthorized access and breaches. However, as no online platform can guarantee absolute security, users are advised to maintain the confidentiality of their account credentials.

7. Third-Party Links

The Platform may include links to third-party websites. We disclaim responsibility for the privacy practices or content of these websites. Users are encouraged to review the policies of linked sites independently.

8. User Representation

By providing information to the Platform, users affirm that the data is accurate, up-to-date, and shared with appropriate permissions. Users bear responsibility for the authenticity of the data they provide.

9. Governing Law

• This Policy is governed by the laws of India. By using the Platform, users provide unconditional consent as per the Information Technology Act, 2000.
• All disputes arising out of or in connection with the use of our platform, services, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

10. Opting Out

Our Customers, Suppliers and Partners can request deletion of their information and closure of their accounts through the App itself.

Contact Information

DabbaX Grievance Officer

DabbaX Food Aggregators Pvt. Ltd
Address: Sector 78, Noida
Phone: 9810999674
Email: contact@dabba-x.com